energywatch is the independent body that looks after the interests of all gas and electricity consumers. We offer independent, free help and advice on gas and electricity matters and also a complaint handling service if you have already complained to your gas and electricity supplier or network operator (who owns the pipes/wires) and they have not resolved the problem.

energywatchs official title is the Gas and Electricity Consumer Council and it was set up by the government in November 2000. energywatch was formed from the Gas Consumers Council and the consumer offices of Ofgem. It is energywatch"s job to represent the interests of all gas and electricity consumers. energywatch is independent of all gas and electricity companies and the regulator - the Office of Gas and Electricity Markets (Ofgem).

energywatch Central is the office that will deal with gas and electricity complaints and enquiries in Sandwell. We are based in Birmingham City Centre on the corner of Great Charles Street and Paradise Circus. We receive complaints and enquiries by letter, telephone, fax, e-mail and face to face visit.

If your first language is not English

energywatch Central has several staff members who are able to speak languages other than English - if you call us and ask to speak to a Consumer Advisor in any language other than English we will do our best to speak to you in your preferred language.

For more information please see our website. Follow the link below in contact details.

Contact Details:

energywatch Central

9th Floor
Civic House
156 Great Charles Street
Birmingham
B3 3HN

Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Gas and Electricity consumers can contact energywatch Central on: Tel: 08459 060708 or 08456 013131 Mincom: 08457 581401 or 08457 697128 All calls are charged at local rate - we will call you back if you ask.