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Community Alarm Service

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What is the Community Alarm Service?

It is a way of getting help or reassurance if you are in difficulty.

The Community Alarm Service is available 24 hours a day and is run by Sandwell Housing Direct.

Community Alarms provide you with an alarm with a push button pendant to wear.

Calling for help could not be easier. All you have to do is press the button. Community Alarms always respond, even if you are in another room and they cannot hear you.

When you make the call to the control centre, a member of staff will answer. No matter what your difficulty is, someone will always help you. This could be getting in touch with family, friends, your doctor or contacting the emergency services for you, or simply listening to you and putting your mind at rest.

How does it work?

When you press the button, your call goes through to the Control Centre and your name and address comes up on a screen. We will answer quickly. You can speak to us and we can speak to you until help arrives. Even if you are unable to speak, the staff at the control centre have your details on their screen and know who you are, and can get help for you.

What is a Community Alarm and what does it cost?

A fully trained member of the Community Alarm staff will carry out the simple installation of the equipment that plugs into a telephone socket and requires the use of an electric socket close by. No wiring work is needed (you will still be able to use your own telephone).

There is a weekly charge of £2.26, or £29.38 per quarter.

You may be eligible for financial assistance from Sandwell Council for the cost of installation of a community alarm system if you have a disability or illness.

If you want more details about whether you qualify for assistance, please contact your local Adult Commissioning Team.

How can I find out more?

If you are interested in how to get a Community Alarm and want to find out more please contact us using the details below. We will arrange to visit you and tell you about the service.