Introducing Sandwell Council ASSIST – our new service for adult social care
Sandwell Council ASSIST

0845 352 2266

(8am to 8pm Monday to Friday)
for all your adult social care needs

From 28 September there will be a new way to contact adult social care services in Sandwell. Our new one number service will make it easier and quicker for our social care customers to get the services and information they need. It is one of a series of improvements being implemented as part of the Putting People First agenda in adult social care.

People who need care and support, their relatives, friends and carers will no longer have to worry about which social care team or service to contact for support and information. They just ring 0845 352 2266, email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , fax 0121 569 5789 or write to Sandwell Council ASSIST, PO BOX 15825, Oldbury, B69 9EL.

Our staff at Sandwell Council ASSIST are experienced and knowledgeable about adult social care and will offer help, guidance and support. They will have up-to-date information about a whole range of services at their fingertips and will be able to signpost or refer people quickly to the support or services they need. They will carry out assessments of need over the phone (supported self-assessments), which will mean that the right level of support can be given to the right people at the right time. If they are not able to resolve a person's issue over the phone, they will refer them to specialist staff who can. Their aim is to make sure that our social care customers get the help they need when they need it.

Sandwell Council ASSIST customer services staff will work closely with other specialist social care and health professionals to make sure that services are provided to those who need them, when they need them.

The service operates from 8am to 8pm from Monday to Friday, so we have extended our opening hours too.

The number replaces those for our Adults Teams (social work teams - North, South, Older People Mental Health, Hospital and Review), Blue Badge, STAY (telecare), Home Loans, CLDT (Community Learning Disability Team), Support Planning Team, Vision Services and for safeguarding adults concerns.

So remember, to find out about adult social care services and to get the support your customers need with adult social care, call Sandwell Council ASSIST (Adult Social Services Information and Support Team) on 0845 352 2266.
 
Sandwell Council ASSIST
Tel: 0845 352 2266
Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Fax: 0121 569 5789
PO BOX 15825, Oldbury, B69 9EL