Planning

Make sure you understand what the information is for and what the people who will use your information really want to know.   

Plan how you can make it easy to understand. 

Plan how you will get the information to the people who need it. 

Work with the people who will use your information to find out their needs and test your information. 

Good practices 

Information should: 

• Be easy to use and handle;
• Be printed clearly with good contrast on matt paper;
• Use plain English and not use jargon;
• Have clear, simple & logical layout;
• Use short sentences and paragraphs, and bullet points or numbering to make the information more easily readable;
• Use appropriate and positive pictures and photographs to get the message across;
• Contain easy to find contact numbers.

 You can find more details about how to make your information more accessible to older people in ‘A Good Practice Guide to Communicating with Older People’ on the web site: 

http://www.agewellinsandwell.org.uk/

For help on improving the readability of your information try:

www.idea.gov.uk

www.plainenglish.co.uk